Daviot East, Inverness
IV2 5XQ
01463 772286
info@auchnahillin.co.uk
facebook.com/auchnahillin
Chalet / Static Caravan Occupiers

1. Booking & Payment 2. Cancellation
Any booking/reservation received and accompanied by the appropriate deposit and booking form represents a contract between the park owners and customer/s, binding each to the following conditions. Unless otherwise agreed, all balances due must be paid by four weeks before arrival at the latest, or on booking of the arrival date is less than four weeks from the booking date.

While every effort will be made by the park owners to fulfil the contract, except where stated in these Conditions, the park owners shall not be liable for any changes, cancellations, effect on your holiday, loss or damage suffered by you or for any failure by us to properly perform any of our obligations to you which is due to any event or circumstance beyond our reasonable control, for example including fire, flood, exceptional weather conditions, epidemics, destruction or damage to the property by any cause and all similar situations. 

No compensation, expenses, costs or any sums of any description will be payable in such circumstances by us to you.
If Cancellation Insurance at £15 per holiday home booking is taken out, and the booking cancelled at any time, all monies paid excluding the deposit and insurance premium will be refunded. 

If insurance has not been taken out, and the booking is cancelled more than four weeks before arrival date, the same applies. If insurance has not been taken out, and the booking is cancelled less than four weeks before arrival date, no refunds will be made.
3. Conduct
Guests have the use of Auchnahillin Caravan & Camping Park (hereafter ‘the park’), its property and facilities only by our permission. Behaviour we deem inappropriate or any breach of these Conditions may result in termination of permission without compensation. We ask that due consideration is given to other guests and neighbours at all times, particularly during the hours of darkness when noise should please be kept to a minimum.
4. Times 5. Linen
Chalet/static caravan holiday home hire is from 3.00pm on the day of arrival to 10.00 am on the day of departure. Please inform us in advance if you expect to arrive after 6pm or depart before 9am. Duvets, pillows and bedlinen towels and tea towels are provided.
6. Pets 7. Drying
Up to two dogs are welcome in some of our caravans - please mention your dog/s when booking. 

Dogs are permitted on the understanding that they will never be left unattended in the holiday home or anywhere else on the park, their own bedding (and preferably a cage) and food bowls etc will be brought and used, they will not be allowed on any furniture nor in the bedrooms of the holiday home, they will be kept on leads under proper control at all times when outside on the park, they will not be allowed in the children’s play area at any time, and any fouling cleared up immediately and disposed of appropriately.  

No Dangerous Dogs or apparently aggressive dogs of other breeds will be allowed. The dog is the responsibility of its owner at all times, and no responsibility will be taken by the park owners for any damage caused by it.
Please do not erect or use clotheslines around or between holiday homes or trees. A tumble dryer and clotheslines are provided. Drying frames supplied in each holiday home may be suspended from windows.
8. Accidents / Injuries
Sustained on the Park must be reported to the park owners at the time of occurrence, and the details recorded in the Park’s Accident Book.
9. Liability
The park will not be liable for any loss or damage occasioned to any vehicle or belongings, nor for any injury whatsoever to any person whilst on the park, unless caused directly by the negligence of an employee. Customers are wholly liable for any repairs/cleaning required to any park property damaged during their stay.
10. Vehicles 11. General
Strictly genuine holidaymakers only please; sorry NO vans or commercial vehicles, workers or residentialFire regulations allow only one car per holiday home pitch. Additional vehicles must be parked on the area provided. The maximum speed limit on the park is 5mph. Vehicles must be roadworthy and in good condition. No washing or repairs (including oil changing) are permitted on site. We the park owners retain the right to enter any holiday home at any reasonable time if deemed necessary by us. No open fires are allowed on the park, nor barbecues not on stands. Please refrain from playing ball games in the vicinity of caravans or other vehicles or buildings. We reserve the right to vary these conditions at our discretion.

We appreciate your co-operation in the above, and wish all our guests an enjoyable stay. Donald & Anita Gibson, Proprietors


Tourers and Campers

1. Booking & Payment 2. Cancellation
Strictly holidaymakers only - no commercial vehicles / workers / traders. Bookings are particularly advisable for July and August. For July / August bookings a deposit of £10 per part week or £25 per week may be required on booking. All balances due must be paid on arrival by cash or credit / debit card. We reserve the right to refuse any bookings or custom. 

Except where expressly stated in these Conditions, we shall not be liable for any changes, cancellations, effect on your holiday, loss or damage suffered by you or for any failure by us to properly perform any of our obligations to you which is due to any event or circumstance beyond our reasonable control, including fire, flood, weather conditions, epidemics, destruction or damage to the property by any cause and all similar situations. 

No compensation, expenses, costs or any sums of any description will be payable in such circumstances by us to you. Payment terms as detailed above.
Should you need to cancel a reservation please let us know as soon as possible before the intended arrival date so your pitch may be reallocated.
3. Conduct
Guests have the use of Auchnahillin Caravan & Camping Park (hereafter ‘the park’), its property and facilities only by our permission. Behaviour we deem inappropriate or any breach of these Conditions may result in immediate termination of permission without compensation. Upon termination you must leave within 15 minutes or risk prosecution. We ask that due consideration is given to other guests and neighbours at all times.
4. Noise 5. Pitches
Please have consideration for other guests and neighbours, particularly during the hours of darkness. The use of generators or any other system which produces noise at any level is not permitted. Please call at Reception before taking a pitch. Touring & camping pitches are hired from 12 noon on the day of arrival to 12 noon on the day of departure (although these times are flexible during quieter periods). If you wish to extend your stay please call at Reception before 12 noon, bringing any park tags with you. If possible, please inform us in advance if you expect to arrive after 6pm.
6. Pets 7. Electricity
Dogs are permitted on the understanding that they will never be left unattended anywhere on the park, will be kept on a lead under proper control at all times when outside on the park, will not be allowed in the children’s play area at any time, and any fouling cleared up immediately and disposed of appropriately.

No Dangerous Dogs or any apparently aggressive dogs of other breeds are allowed. The dog is the responsibility of its owner at all times; no responsibility will be taken by us for any damage caused by it.
For touring/camping units is from a 10 Amp (peak) supply. Please note that this is suitable for travel/low wattage appliances, not domestic or high consumption units. 
We cannot permit the use of electric heaters, central heating or air-conditioning units etc.. During busy periods the supply will be reduced, so please keep usage to a minimum.

General guide to approx. average amperage of electrcal appliances: (1kW/1000W appliance uses 4.2 amps approx.) Portable TV: B&W 50 watts, 0.2 amps; Colour: 90 watts 0.4 amps; Microwave: 600 watts, 2.5 amps; Lightbulb: 60 watts, 0.25 amps; Small Fridge: 125 watts, 0.5 amps; Kettle:Travel 600 watts, 2.5 amps; Kettle:Domestic 2200 watts, 9.2 amps!!!
8. Park Tags 9. Drying
If you are issued with a tag when checking in, please display it in the front window of your caravan/motorhome, or at the entrance to your tent. Please do not erect clothes lines around or between touring units or trees. A tumble dryer and clothes lines are provided. Drying frames may be suspended from windows.
10. Accidents / Injuries 11. Liability
Accidents sustained on the Park must be reported to us at the time of occurrence, and the details recorded in the Park’s Accident Book. The park will not be liable for any loss or damage occasioned to any vehicle or caravan or its contents, nor for any injury whatsoever to any person whilst on the park, unless caused directly by the negligence of an employee. Customers are wholly liable for any repairs/cleaning required to any park property damaged during their stay.
12. Vehicles 13. General
Strictly genuine holidaymakers only please; sorry NO vans or commercial vehicles, workers or residential. Must be roadworthy and in good condition.  Only one car per pitch; additional vehicles must be parked on the area provided. Maximum speed limit 5mph. No washing or repairs (including oil changing) are permitted on site. No open fires are allowed on the park, nor barbecues not on stands. Please refrain from playing ball games in the vicinity of caravans or other vehicles or buildings. Customers are responsible for any equipment they bring onto the park, which must be in good condition.

We reserve the right to amend these Conditions at our discretion.
We appreciate your co-operation in the above, and wish all our guests an enjoyable stay. Donald & Anita Gibson, Proprietors
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